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Witness Systems' e-Quality
NOW product enhances the skills of call center agents by providing
targeted learning via the agent's desktop. Desert Wolfe Designs
overcame resource constraints and delivery time issues to:
- Understand the application
- Design a layout
- Code the templates
- Create the graphics
- Work seamlessly
with the developers in Seattle, Washington from our Atlanta location.
We met the tight delivery
date. Witness Systems presented the e-Quality NOW product at the
International Customer Call Management (ICCM) Tradeshow in Chicago
and won best of show.
We also developed a
graphics standard guide as a part of this project, to ensure that
future releases did not break user expectations with regard to interface
design.
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