Witness Systems' e-Quality NOW product enhances the skills of call center agents by providing targeted learning via the agent's desktop. Desert Wolfe Designs overcame resource constraints and delivery time issues to:

• Understand the application
• Design a layout
• Code the templates
• Create the graphics
• Work seamlessly with the developers in Seattle, Washington from our Atlanta location.

We met the tight delivery date. Witness Systems presented the e-Quality NOW product at the International Customer Call Management (ICCM) Tradeshow in Chicago and won best of show.

We also developed a graphics standard guide as a part of this project, to ensure that future releases did not break user expectations with regard to interface design.